I just placed an order, when will it ship?

Please allow atleast 24 hrs process your order

How long will it take to receive a tracking number?

It will take about 1-2 business days.

Will I receive a confirmation number when I place my order?

Yes, all customers will receive an order number after placing their orders.

Please contact us if you don't receive one within 24 hours.

Who can I contact if I have a problem with my order?

All inquiries can be forwarded to support@essentialwatch.in

Is Checkout on this site safe and secure?

You can be absolutely sure that all purchases here are safe and secure.

How long does shipping take?

The average shipping time are (5-7) business days in India, excluding holidays. Each product will show an individual estimated time frame.

📦 Returns, Refunds, and Warranty

What is return policy?

Essential Watch offers a 14-day return policy. If you are not satisfied with your purchase, you can initiate a return within 14 days from the date of delivery. Please ensure that the product is unused, in its original condition, and accompanied by the original packaging and all accessories.

How do I initiate a return?

To initiate a return, please contact support@essentialwatch.in our customer support team within 14 days of receiving your order. They will guide you through the return process and provide you with the necessary instructions and return shipping details.

Are there any specific conditions for returns?

To be eligible for a return, the product must be in its original condition and packaging, with all accessories included. It should not show any signs of use, damage, or alteration that may affect its resale value. Please refer to our return policy for detailed information on eligible items and conditions.

What is Your refund policy?

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and the amount will be credited back to your original payment method. Please note that shipping fees and any applicable restocking fees may be deducted from your refund.

How long does it take to receive a refund?

Once your return is approved, we strive to process the refund within 5-7 business days. The actual time it takes for the refund to reflect in your account may vary depending on your financial institution.

Does EssentialWatch offer a warranty on its products?

Yes, EssentialWatch provides a 1-year warranty on all products. This warranty covers manufacturing defects and malfunctions under normal usage conditions. If you encounter any issues within the warranty period, please contact our customer support for assistance.

What if I have further questions or need assistance?

If you have any additional questions or require further assistance, please feel free to contact our customer support team. You can reach us via email at support@essentialWatch.in or by using the contact form on our website. We aim to respond to all inquiries promptly.